Terms & conditions

Terms and Conditions of Service

Last updated: 26/06/2026

Welcome to the service provided by Netgrove Solutions LTD, located at Agias Zonis,1 Nicolaou Pentadromos Center, Limassol, Cyprus, Registration Number: HE 465908 and Tax Identification Number (TIN) 60100274N, and share capital: € 3000 (hereinafter, "the Provider"). For any inquiries, our customer service team is available via email at info@gloombu.com.

Acceptance and Scope of Agreement

By accessing, registering, or using this service, you acknowledge that you have read, understood, and unconditionally accept the following provisions. We recommend that you carefully review each section before continuing to use the service.

This document constitutes a legally binding contract between you and the Provider. Accessing or using the Service implies full acceptance of these Terms. The Provider reserves the right to amend, modify, or update these Terms at any time. Where applicable law requires prior notice, such notice will be provided. Changes that do not materially affect users' rights or obligations may become effective immediately upon publication. Continued use of the Service after the effective date of any modification constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Service Description and Scope

The service provides you with an online, cloud-based platform granting immediate access to various digital entertainment content, streamed or accessed online. This includes the portal, user interfaces, live broadcasts, features, and any related software, applications, or material (hereinafter, "the Service"). Everything is offered subject to this Agreement and other referenced documents, including those updated periodically.

By using the Service, whether as a registered user, trial user, recipient of communications, or through any access method, you enter into a legally binding contract with the Provider. If you disagree with any part of these Terms, you must refrain from using or accessing the Service immediately.

Validity of the Agreement and Registration Conditions

Access to the Service requires the creation of a personal user account. During registration, you must provide accurate, current, and complete information, including personal data such as your name, email address, and valid payment credentials. This data will be processed in accordance with our Privacy Policy and applicable data protection laws (GDPR).

The Service is intended for individuals who are at least 18 years of age, or the legal age of majority in their jurisdiction. By registering, you warrant that you possess the legal capacity to enter into this binding agreement. If the Provider occasionally permits access to minors under strict parental supervision, the registered parent or legal guardian assumes full legal and financial responsibility for all actions, usage, and payments incurred through the account. The Provider reserves the right to request proof of age or identity at any time and may suspend or terminate accounts that fail to comply with this requirement.

By registering, you authorize the Provider to send you service-related communications, transactional emails, billing confirmations, and, where you have granted explicit consent, newsletters and promotional offers. You are solely responsible for maintaining the confidentiality of your account credentials.

The Provider reserves the right to modify these Terms. Material modifications (such as price updates or changes to billing cycles) will be notified to you at least fourteen (14) days in advance via email or through a prominent notice on the platform. Continued use of the Service after the effective date of any modification constitutes acceptance of the revised Terms, to the extent permitted by applicable law. If you do not agree to the changes, you must cancel your subscription prior to the effective date.

Limited License and Permitted Use

The Provider grants you a limited, non-exclusive, non-sublicensable, and non-transferable license to access and use the Service and its content strictly for personal, non-commercial entertainment purposes. This license is strictly conditioned upon your compliance with these Terms.

The Provider reserves the right to modify, update, or temporarily suspend the operation of the Service for scheduled maintenance, urgent security updates, technical enhancements, or force majeure events. While the Provider will endeavor to minimize disruptions, any description of the current features or performance of the platform does not constitute a permanent guarantee of future availability or specific functionality.

Fees, Billing, and Payment Methods

The cost of the Service is € 29.99 billed every 28 days. By signing up, you explicitly authorize a recurring billing cycle. Your subscription will automatically renew every 28 days until you successfully cancel your account in accordance with the Cancellation Policy herein. The Provider reserves the right to execute promotional campaigns featuring free trial periods or discounted initial rates. If you enroll in a promotion or trial, you must cancel the subscription before the expiration of said trial period to avoid being charged the full subscription fee of € 29.99 every 28 days, which will be billed automatically upon the trial's expiration.

Payments may be processed via valid credit or debit cards, Apple Pay, or Google Pay. By providing a payment method, you grant the Provider (and its third-party payment processors) a continuous authorization to initiate recurring transactions (Merchant Initiated Transactions - MIT) for the applicable subscription fees, including any applicable taxes, without requiring further explicit consent for each individual renewal charge. You represent and warrant that the funds utilized are of legitimate origin and that you are the lawful holder of the payment instrument. All card and wallet transactions are processed via secure payment gateways adhering to the Payment Card Industry Data Security Standard (PCI DSS).

IMPORTANT NOTICE REGARDING THE EUROPEAN RIGHT OF WITHDRAWAL: Pursuant to European Union consumer protection laws and Article 16(m) of Directive 2011/83/EU, by purchasing this subscription or initiating a trial, you explicitly request, consent to, and acknowledge the immediate execution and delivery of the digital content. Consequently, you expressly acknowledge and agree that you lose your 14-day right of withdrawal (right to claim a refund without cause) once the digital performance or access to the Service has commenced.

The Provider reserves the right to modify fees or introduce new billing schemes. Any changes to the rates will be communicated to you via email at least fourteen (14) days prior to their implementation.

Cancellation Procedures and Refund Policy

You may cancel your subscription at any time. To execute a cancellation, you must log into your user account, navigate to the "Cancellation" or "Subscription Management" section, and complete the automated unsubscription form. Alternatively, you may request cancellation by contacting our customer support team via email at info@gloombu.com. If you choose to cancel via email, your request must be received at least two (2) business days prior to your next renewal date to allow for manual processing.

To avoid being charged for the subsequent period, you must cancel your subscription before the next automatic renewal transaction occurs. Following a successful cancellation, your access to the Service will remain fully active until the expiration of your current paid 28-day cycle. No pro-rated refunds or credits will be issued for partial or unused periods of use.

As an exceptional commercial courtesy, our voluntary refund policy exclusively covers the fee corresponding strictly to the last 28-day billing period paid, provided that the formal refund request is submitted to info@gloombu.com within twenty-five (25) calendar days following the specific billing date. Refund requests will be reviewed and evaluated within two (2) business days. The approval or denial of any refund request remains at the sole and absolute discretion of the Provider, based on system usage metrics, and any single approval shall not constitute an obligation, precedent, or binding practice for future or separate cases.

Right of Termination and Security Measures

The Provider reserves the absolute right to suspend, restrict, or terminate your access to the Service at any time, without prior notice and without liability, in the event of a material breach of these Terms, suspected malicious activity, systemic chargeback abuse, or for urgent platform security reasons. In cases where objective, verifiable fraud or third-party unauthorized use of payment methods (including card, Apple Pay, or Google Pay credentials) is detected and confirmed by our fraud prevention systems, the Provider will initiate a refund of the affected transactions, provided the user has cooperated fully and reported the incident immediately to customer service and their financial institution.

Any termination or suspension action results in the immediate revocation of all licenses, access, and rights granted under this Agreement. The Provider is under no obligation to maintain, retain, or provide copies of any data, history, or stored information related to a terminated account, except where required by Cypriot or European Union legislation.

User Obligations and Responsibilities

To ensure proper, legal, and secure use of the Service, the user strictly agrees and binds themselves to:

  1. Use the content and services in strict compliance with the rights of third parties, including intellectual property, copyright, trademarks, trade secrets, and other proprietary rights.
  2. Refrain from utilizing any automated techniques, scripts, bots, spiders, scrapers, or crawlers to access, index, or extract data and content from the platform, except those explicitly permitted for public search engines.
  3. Not introduce, transmit, or distribute viruses, malware, trojans, ransomware, or any malicious code designed to disrupt or limit the functionality of the system or infrastructure.
  4. Not modify, bypass, alter, reverse-engineer, or deactivate any security, digital rights management (DRM), or encryption mechanisms implemented within the Service.
  5. Not interfere with, alter, or obscure the display or distribution of any interface elements, notices, or advertising that form an integral part of the Service.
  6. Not utilize the platform to advertise, promote, or execute unauthorized commercial activities or services expressly prohibited by the Provider.
  7. Not harvest, collect, or store personal information, payment credentials, or metadata of other users contrary to our Privacy Policy and data protection standards.
  8. Refrain from encouraging, facilitating, or engaging in behaviors that may constitute a criminal offense, generate civil liability, or violate any applicable international laws.
  9. Comply diligently with all guidelines, usage policies, and operational instructions published periodically by the Provider.
  10. Avoid interfering with, degrading, or negatively impacting the use and enjoyment of the Service by other users.
  11. Maintain strict confidentiality of account credentials. Account sharing or transferring credentials to third parties is strictly prohibited. You are exclusively responsible for all activities occurring under your account.
  12. Refrain from using Virtual Private Networks (VPNs), proxies, or other obfuscation tools to intentionally misrepresent your country of residence or bypass geographical content restrictions.

Furthermore, any unauthorized reproduction, distribution, public performance, transmission, translation, or modification of the content, code, or interface without the express, prior written consent of the Provider, for either commercial or non-commercial purposes, is strictly prohibited. Any breach of this section shall entitle the Provider to immediately terminate the account with cause, forfeiting any right to a refund.

Suspension, Modifications, and Force Majeure

The Provider reserves the right, at its technical or operational discretion, to modify, update, or temporarily suspend the Service or components thereof. If a suspension or permanent discontinuation of the Service occurs due to a material breach of these Terms by the user, no refund, credit, or compensation of any kind shall be provided. However, if the Provider permanently discontinues the entire Service for corporate or commercial reasons not attributable to a user breach, the Provider shall issue a pro-rata refund corresponding strictly to the unexpired and unused portion of the current 28-day billing period already paid.

In the event of a Force Majeure event—which includes, but is not limited to, natural disasters, acts of God, strikes, cyberattacks (such as DDoS), government mandates, disruptions in connectivity from tier-1 infrastructure providers, or any other extraordinary event beyond the reasonable control of the Provider—the Provider shall be fully exempt from any liability, performance failures, or service degradation during the entire duration of the affected period. Normal service performance will resume as soon as reasonably practicable once the event ceases.

Intellectual Property and Trademarks

All assets, source code, object code, software, algorithms, databases, texts, graphics, logos, brand names, custom designs, layout, images, audiovisual content, and any other proprietary material integrated within the Service are the exclusive property of the Provider or its third-party licensors, protected under international copyright, trademark, and intellectual property treaties. Your limited license to access the platform does not transfer any ownership, titles, or proprietary rights to you.

Any unauthorized extraction, copying, reverse-engineering, decompilation, distribution, transformation, public exhibition, or exploitation of these elements without the express prior written consent of an authorized representative of the Provider is strictly prohibited. The Provider reserves the right to pursue full civil damages and criminal statutory remedies against any individual or entity violating its intellectual property rights.

Limitation of Warranties and Disclaimers

To the maximum extent permitted by applicable law, including Cypriot and European Union consumer regulations, the Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, statutory, or implied. Except for statutory guarantees of conformity regarding digital services that cannot be legally excluded under mandatory consumer legislation, the Provider and its affiliates expressly disclaim all other warranties, including but not limited to implied warranties of merchantability, fitness for a specific purpose, continuous operational uptime, absolute security, or error-free performance.

The Provider does not warrant that the platform will be compatible with all user hardware, browser versions, or software systems. Any failure or delay by the Provider to enforce or exercise any right or provision set forth in these Terms shall under no circumstances be construed as a waiver of legal actions against future or ongoing violations.

Additional Provisions and Dispute Resolution

This Agreement, along with the Privacy Policy, Cookies Policy, and specific transaction forms, constitutes the entire and exclusive legal understanding between the user and the Provider, superseding any prior verbal or written agreements, negotiations, or understandings. No amendment, modification, or waiver of any provision herein shall be valid unless executed in writing by an authorized representative of the Provider.

The user may not assign, sub-license, or transfer any rights or operational obligations under this agreement without the express, prior written consent of the Provider. The Provider may freely assign its rights and obligations under this contract to any affiliate or successor entity without requiring user consent.

Any controversy, dispute, or claim arising out of or relating to this Agreement should first be addressed through our customer support service with a view to reaching an amicable resolution. If the dispute cannot be resolved amicably, it shall be subject to the jurisdiction and applicable law provisions set out in these Terms, without prejudice to any mandatory consumer protection rights or jurisdictional rules applicable under the laws of the user's country of habitual residence.

Contact and Support

If you have any questions, operational comments, technical inquiries, or require transactional assistance regarding your subscription billing, please contact our dedicated customer support team exclusively via email at info@gloombu.com. We are committed to providing personalized assistance and addressing any administrative or technical concerns within a reasonable operational timeframe.

Thank you for choosing our platform. Your security, privacy, and user satisfaction remain our highest corporate priorities.

Privacy Policy

To comply with current data protection regulations, we provide detailed information about the processing of your data.

Data Controller

Netgrove Solutions LTD (hereinafter, "the Company") is the entity responsible for managing your data. For any inquiries regarding how your data is processed, you can contact us via email at info@gloombu.com or by sending correspondence to Agias Zonis,1 Nicolaou Pentadromos Center, Limassol, Cyprus.

Information We Collect

During your interaction and registration on our portal, we may collect the following personal data:

  • Email address
  • First and last name
  • Date of birth
  • Bank card number
  • Data related to your device (model, operating system version, unique identifier, etc.)
  • Server information derived from your browsing (IP address, browser type, access date and time, browser language, etc.)

Purpose of Data Processing

The Company uses the collected information to manage and optimize the operation of the contracted service. The processing of your data is essential to fulfill contractual obligations and provide you with a personalized experience.

Additionally, this data may be used to send communications related to the service, such as updates, security notifications, and other relevant notices.

Possible Transfers to Third Parties

Your data may be shared with third parties under the following circumstances, always with the appropriate legal guarantees:

  • Public Authorities: To comply with legal obligations arising from the Company's activities.
  • External Auditors: Companies responsible for accounting audits, in compliance with regulations and legal requirements.
  • Law Enforcement: When there is a legal obligation to provide information to the competent authorities.
  • Suppliers: Companies that collaborate in providing the service, after signing confidentiality and data processing agreements.

If a data transfer to a different recipient is anticipated, you will be informed in advance.

Data Retention Period

Personal data will be stored for as long as the relationship with the Company is maintained. Once this relationship ends, the data will be retained for the applicable legal statute of limitations and, after that period, will be deleted or appropriately anonymized.

User Rights

You have the right to access, rectify, limit, delete, and object to the processing of your data. You can contact the Company using the postal address or email provided above to exercise these rights.

If you believe that your rights or the applicable regulations have been violated, you can also file a complaint with:

  • The Company itself, through the established contact channels.
  • The data protection regulatory authority, either through its website or postal address.

Security Measures

The Company adopts all necessary technical and organizational measures to ensure the security of your data, protecting it against unauthorized access, alterations, disclosure, or destruction. These measures include, among others, data encryption and access control.

In certain situations, international data transfers may occur. In such cases, appropriate protective mechanisms will be ensured following the applicable regulations.

Contact and Additional Information

For any questions, requests, or comments regarding the processing of your data, please do not hesitate to contact us via email at info@gloombu.com or at the address Agias Zonis,1 Nicolaou Pentadromos Center, Limassol, Cyprus.

Use of Cookies in Our Streaming Service

In this streaming service, we implement cookies to optimize your Browse experience and personalize the content offered. These small text files are stored on your device (computer, smartphone, tablet, etc.) when you visit our platform, allowing us to recognize you and remember settings such as language and other personal preferences.

Legal Basis and Consent

The use of cookies is based on the explicit consent of the user, in accordance with current data protection regulations (e.g., GDPR). By using our service, you agree to the processing of your data through cookies for the purposes described in this policy.

List of Cookies and Their Functions

Below is a summary of the cookies we use, grouped by their function:

Essential and Technical Cookies

(These are strictly necessary for the service to function correctly. They cannot be disabled from our systems).

  • PHPSESSID
    • Issuer: Our service
    • Duration: During the session
    • Type: Essential cookie
    • Purpose: To keep the user session active while Browse the service.
  • CookieConsent
    • Issuer: Consent Management Platform
    • Duration: 1 year
    • Type: Essential / Functional Cookie
    • Purpose: To store the user's cookie consent preferences so they are not asked for again on future visits.
  • .celerispay.com
    • Issuer: CelerisPay
    • Duration: Variable (depends on the action)
    • Type: Essential / Functional Cookie
    • Purpose: A third-party cookie necessary to securely process payment transactions, manage the payment session, and prevent fraud.
  • ar_debug
    • Issuer: Meta (Facebook)
    • Duration: During the session
    • Type: Technical / Debugging cookie
    • Purpose: A technical cookie used to debug the implementation of the Meta (Facebook) Pixel, ensuring it works correctly. It is not used for user tracking.

Preference or Functional Cookies

(These allow us to remember your choices and settings to personalize your experience).

  • device_view
    • Issuer: Our service
    • Duration: 1 year
    • Type: Preference cookie
    • Purpose: To remember the display settings selected by the user.
  • smart_trivia_email_user, filter, welcomeback
    • Issuer: Our service
    • Duration: Variable (usually session or a short period)
    • Type: Preference / Functional cookie
    • Purpose: To remember specific user actions or preferences within our service. For example, `filter` saves a filtering preference, `welcomeback` customizes the greeting for a returning user, and `smart_trivia_email_user` identifies a user who has interacted with a specific feature.

Tracking and Analytics Cookies

(These help us understand how you interact with our service so we can improve it).

  • uetsid
    • Issuer: Microsoft Ads
    • Duration: 30 minutes (may vary by configuration)
    • Type: Session cookie
    • Purpose: To store the user's session ID to monitor interactions during a single session and evaluate advertising campaigns.
  • _ga, _ga_YD17PQCGPS, _ga_EXNFPFVZ2J, _ga_B3P8PM0DXN & _ga_S01RTFKR3R
    • Issuer: Google Analytics
    • Duration: 2 years
    • Type: Tracking cookie
    • Purpose: To assign a unique ID to identify individual users, differentiate each user, and persist session state.
  • google_customer_id
    • Issuer: Google
    • Duration: Variable (see Google's privacy policy)
    • Type: Tracking cookie
    • Purpose: To individually recognize customers through Google's advertising services.
  • _clck
    • Issuer: Advertising analytics provider
    • Duration: 1 year
    • Type: Tracking cookie
    • Purpose: To evaluate the effectiveness of advertising campaigns and interaction with ads.
  • _gcl_au
    • Issuer: Google AdSense
    • Duration: 3 months
    • Type: Tracking cookie
    • Purpose: To improve the relevance and personalization of displayed ads.
  • _hjSessionUser_1682592
    • Issuer: Hotjar
    • Duration: Variable
    • Type: Tracking cookie
    • Purpose: To anonymously track the user's session to improve the experience.
  • ph_phc_pkYhBYkDbkeaxcWkNuGNhC7PdTGd9PMWBaykvc0pRbJ_posthog
    • Issuer: PostHog
    • Duration: 1 year
    • Type: Tracking and analytics cookie
    • Purpose: To anonymously identify users and analyze their behavior and use of the service's features to improve the product.

Advertising and Marketing Cookies

(These collect information about your habits to show you more relevant ads).

  • IDE
    • Issuer: Google (DoubleClick)
    • Duration: 13 months
    • Type: Advertising cookie
    • Purpose: Used by Google DoubleClick to record and report the user's actions on the website after viewing or clicking one of the advertiser's ads.
  • _fbp
    • Issuer: Meta (Facebook)
    • Duration: 3 months
    • Type: Advertising and tracking cookie
    • Purpose: Used by Meta to deliver advertisement products and track conversions.
  • _ttp, _tt_enable_cookie, ttcsid, ttcsid_D0IB4CRC77UEQB7P5EMG, ttcsid_CUSAE2JC77U47BI99J0G
    • Issuer: TikTok
    • Duration: 13 months (for _ttp) and variable for the others.
    • Type: Advertising and tracking cookie
    • Purpose: To monitor campaign performance and facilitate targeted advertising on the TikTok platform.
  • _uetvid
    • Issuer: Microsoft Advertising (Bing)
    • Duration: 13 months
    • Type: Advertising and tracking cookie
    • Purpose: Allows tracking of visitors across different sites to optimize ad relevance.

Classification of Cookies

The cookies we use can be classified according to several criteria:

1. By Function:

  • Essential or Technical: These are indispensable for the service to function. They allow for actions such as keeping the session active, managing consent, processing payments, or debugging errors. They do not require user consent.
  • Preference or Functional: These allow the service to remember information so you can access it with personalized features, such as language, display settings, or a welcome greeting.
  • Tracking or Analytics: These collect data on how users navigate our service (pages visited, time spent, etc.). This information, which is generally anonymous, helps us identify issues and improve the experience.
  • Advertising or Marketing: These store information about user behavior to develop a specific profile and show personalized advertising on this and other websites. They include tracking cookies to measure the effectiveness of campaigns.

2. By Issuer:

  • First-party: Issued and managed directly by our domain.
  • Third-party: Provided by other domains that collaborate with us (e.g., Google, Meta, Microsoft).

3. By Duration:

  • Session: Automatically deleted when the browser is closed.
  • Persistent: Remain on the device for a defined period to remember preferences between visits.

Cookies for Personalization and Advertising

In our streaming service, some cookies are used specifically for:

  • Content Personalization: To collect information about your viewing habits to suggest content that matches your tastes and preferences.
  • Targeted Advertising: To evaluate the effectiveness of our advertising campaigns and deliver relevant ads based on your interests.

Revocation of Consent and Cookie Management

You can modify your browser settings to be notified about the receipt of cookies or even disable them completely. Please note that by doing so, some features of the service may not function correctly. Additionally, you can withdraw your consent at any time through the configuration options in our user panel or through the privacy options in your browser.

Transparency in Data Sharing

Some cookies may involve sharing data with third parties, such as analytics providers, advertising networks, or technology partners. We are committed to managing this data in accordance with applicable law and to ensuring the security and privacy of your information.

Cookie Management in Browsers

For more information on how to manage cookies in the most commonly used browsers, please refer to the following links:

By using our streaming service, you consent to the use of cookies as described herein. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.

Last updated: June 30, 2025

Subscription Policy

Last updated: 26/06/2026

Welcome to the service provided by Netgrove Solutions LTD, located at Agias Zonis,1 Nicolaou Pentadromos Center, Limassol, Cyprus, Registration Number: HE 465908 and Tax Identification Number (TIN) 60100274N, and share capital: € 3000 (hereinafter, "the Provider"). For any inquiries, our customer service team is available via email at info@gloombu.com.

Fees, Billing, and Payment Methods

The cost of the Service is € 29.99 billed every 28 days. By signing up, you explicitly authorize a recurring billing cycle. Your subscription will automatically renew every 28 days until you successfully cancel your account in accordance with the Cancellation Policy herein. The Provider reserves the right to execute promotional campaigns featuring free trial periods or discounted initial rates. If you enroll in a promotion or trial, you must cancel the subscription before the expiration of said trial period to avoid being charged the full subscription fee of € 29.99 every 28 days, which will be billed automatically upon the trial's expiration.

Payments may be processed via valid credit or debit cards, Apple Pay, or Google Pay. By providing a payment method, you grant the Provider (and its third-party payment processors) a continuous authorization to initiate recurring transactions (Merchant Initiated Transactions - MIT) for the applicable subscription fees, including any applicable taxes, without requiring further explicit consent for each individual renewal charge. You represent and warrant that the funds utilized are of legitimate origin and that you are the lawful holder of the payment instrument. All card and wallet transactions are processed via secure payment gateways adhering to the Payment Card Industry Data Security Standard (PCI DSS).

IMPORTANT NOTICE REGARDING THE EUROPEAN RIGHT OF WITHDRAWAL: Pursuant to European Union consumer protection laws and Article 16(m) of Directive 2011/83/EU, by purchasing this subscription or initiating a trial, you explicitly request, consent to, and acknowledge the immediate execution and delivery of the digital content. Consequently, you expressly acknowledge and agree that you lose your 14-day right of withdrawal (right to claim a refund without cause) once the digital performance or access to the Service has commenced.

The Provider reserves the right to modify fees or introduce new billing schemes. Any changes to the rates will be communicated to you via email at least fourteen (14) days prior to their implementation.

Cancellation Procedures and Refund Policy

You may cancel your subscription at any time. To execute a cancellation, you must log into your user account, navigate to the "Cancellation" or "Subscription Management" section, and complete the automated unsubscription form. Alternatively, you may request cancellation by contacting our customer support team via email at info@gloombu.com. If you choose to cancel via email, your request must be received at least two (2) business days prior to your next renewal date to allow for manual processing.

To avoid being charged for the subsequent period, you must cancel your subscription before the next automatic renewal transaction occurs. Following a successful cancellation, your access to the Service will remain fully active until the expiration of your current paid 28-day cycle. No pro-rated refunds or credits will be issued for partial or unused periods of use.

As an exceptional commercial courtesy, our voluntary refund policy exclusively covers the fee corresponding strictly to the last 28-day billing period paid, provided that the formal refund request is submitted to info@gloombu.com within twenty-five (25) calendar days following the specific billing date. Refund requests will be reviewed and evaluated within two (2) business days. The approval or denial of any refund request remains at the sole and absolute discretion of the Provider, based on system usage metrics, and any single approval shall not constitute an obligation, precedent, or binding practice for future or separate cases.